Support

Services

Board test development, device programming, and platform bring-up and debug services.

Training

Remote, web-based workshops on test and debug available for new and experienced engineers.

Support Call Center

National Office Numbers
Richardson, TX, USA +1 (972) 437-2800
Toll-free in the USA 1 (888) 694-6250

 

Business Hours
Monday – Friday
8:00AM to 6:00PM Central Time Zone

Local Support Office

You may phone your local support office during your local business hours. If you are unable to reach an engineer for your region, please call the call center.

Regional Office Numbers
Central U.S. +1 (972) 437-2800
Western U.S. +1 (972) 437-2800
Taiwan +886 963 386 600
Shanghai +86 189 1325 7838

Business Hours
Monday – Friday
8:00AM to 6:00PM local time

Create a Support Case

Subscribers and maintenance users have unlimited access to ASSET’s online case management system. Because ASSET has technical support offices around the world, technical questions are answered quickly, from wherever they may originate. Users can track the progress of their questions and requests through the Customer Portal. It also gives users the ability to browse a solutions database. 

 

Send e-mail to the appropriate platform address below (ScanWorks® or SourcePoint®) .

*IMPORTANT NOTE
If you need to send attachments that contain information that is subject to International Traffic in Arms Regulations (ITAR), choose the ITAR address instead of the continental addresses. E-mail sent to any of these addresses will automatically create a Case.

Email Support

ScanWorks

Americas support_americas@asset-intertech.com
Europe support_europe@asset-intertech.com
Asia support_asia@asset-intertech.com

USA ITAR* 
support_usa_ITAR@asset-intertech.com

SourcePoint

Americas support_americas@asset-intertech.com
Europe support_europe@asset-intertech.com
Asia support_asia@asset-intertech.com

USA ITAR* 
support_usa_ITAR@asset-intertech.com

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