Support
Support Call Center
National Office Numbers
Richardson, TX, USA +1 (972) 437-2800
Toll-free in the USA 1 (888) 694-6250
Business Hours
Monday – Friday
8:00AM to 6:00PM Central Time Zone
Local Support Office
You may phone your local support office during your local business hours. If you are unable to reach an engineer for your region, please call the call center.
Regional Office Numbers
Central U.S. +1 (972) 437-2800
Western U.S. +1 (972) 437-2800
Taiwan +886 963 386 600
Shanghai +86 189 1325 7838
Business Hours
Monday – Friday
8:00AM to 6:00PM local time
Create a Support Case
Subscribers and maintenance users have unlimited access to ASSET’s online case management system. Because ASSET has technical support offices around the world, technical questions are answered quickly, from wherever they may originate. Users can track the progress of their questions and requests through the Customer Portal. It also gives users the ability to browse a solutions database.
Send e-mail to the appropriate platform address below (ScanWorks® or SourcePoint®) .
*IMPORTANT NOTE
If you need to send attachments that contain information that is subject to International Traffic in Arms Regulations (ITAR), choose the ITAR address instead of the continental addresses. E-mail sent to any of these addresses will automatically create a Case.
Email Support
ScanWorks
SourcePoint
