Maintenance users have unlimited access to ASSET's online case management system. Because ASSET has technical support offices around the world, technical questions are answered quickly, from wherever they may originate. Users
can track the progress of their questions and requests through the Customer Portal. It also gives users the ability to browse a solutions database. To sign up or log in, click here.
Send e-mail to the appropriate address below. If you need to send attachments that contain information that is subject to International Traffic in Arms Regulations (ITAR), choose the ITAR address instead of the continental addresses. E-mail sent to any of these addresses will automatically create a Case.
Americas: support_americas@asset-intertech.com Europe: support_europe@asset-intertech.com Asia: support_asia@asset-intertech.com USA ITAR: support_usa_ITAR@asset-intertech.com
The Call Center is in Richardson, TX, USA. Business hours are 8:00 AM to 6:00 PM Central Time Zone, Monday - Friday.
You may phone your local support office during your local business hours. If you are unable to reach an engineer for your region, phone the call center.
Eastern U.S. +1 508 967 7945 Central U.S. +1 972 437 2800 Western U.S. +1 408 540 5196 Sweden +46 70 306 8382 Scotland, U.K. +44 1324 620 375 England, U.K. +44 1782 418 021 Ireland +353 749 188 100 Taiwan +886 987 079 900 Shanghai +86 21 6103 1669