Phone the Call Center for Support

The Call Center is in Richardson, TX, USA
Business hours are 8:00 AM to 6:00 PM Central Time Zone, Monday - Friday.
+1 972 437 2800 or 888-694-6250 (toll free in the USA)


Phone Your Local Support Office

You may phone your local support office during your local business hours. If you are unable to reach an engineer for your region, phone the call center.

Eastern U.S. +1 508 967 7945
Central U.S. +1 972-437-2800
Western U.S.               +1 949 517 4150
Taiwan +886 963 386 600
Shanghai     +86 189 1325 7838   



SourcePoint™ and Arium Probe Specialists

U.S.A. +1 949 517 4150
EMEA +44 1782 849 117
Asia Pacific - Taiwan       +886 2 2797 2108


SourcePoint™ Software Downloads and Macros


Create a Support Case

Subscribers and maintenance users have unlimited access to ASSET's online case management system. Because ASSET has technical support offices around the world, technical questions are answered quickly, from wherever they may originate. Users can track the progress of their questions and requests through the Customer Portal. It also gives users the ability to browse a solutions database. 

Email Support

Send e-mail to the appropriate platform address below (ScanWorks® or SourcePoint™) . If you need to send attachments that contain information that is subject to International Traffic in Arms Regulations (ITAR), choose the ITAR address instead of the continental addresses. E-mail sent to any of these addresses will automatically create a Case.


Americas: ScanWorks | SourcePoint |
Europe: ScanWorks | SourcePoint |
Asia: ScanWorks | SourcePoint |
USA ITAR:   ScanWorks | SourcePoint |