Support tops the charts
The quality of the technical support available from ASSET and the responsiveness of the people in the support department have been appreciated by the user community. In a recent user satisfaction survey conducted by the company, more than 90 percent of the statistically valid sample of respondents graded ASSET’s technical support via phone or email as good or excellent.
In a separate question, more than 93 percent said that the quality of support was good or excellent. When asked about the accessibility of people who could help, more than 90 percent said ASSET’s performance deserved a good or  excellent grade.
When asked what ASSET could do to make its users more satisfied with ScanWorks and its other products as well as its services, one respondent simply wrote: “Continue your current attitude and actions.”
“This feedback from users is very encouraging to us,” said Arden Bjerkeli, ASSET’s director of customer application support. “We monitor how we’re doing in support because we believe you have to continue to improve what you’re doing. But to hear this kind of positive response, it’s very gratifying. At the same time, it’s humbling because we have to continue our efforts to maintain this level of appreciation.”
In general, a majority of users indicated they were satisfied with the overall quality of products and services from ASSET. More than 77 percent said they were either satisfied or very satisfied with the company’s products and services.
Everyone who participated in the User Satisfaction Survey was entered into a drawing for an iPod Nano. The winner will be announced soon.
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